Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Career Opportunities

Position

Deputy Manager- Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurgaon - HO

Employment Type

Full time

Key Responsibilities:

Investigate, complaints (Missell) from policyholders in a fair, timely, and confidential manner. Act as a neutral mediator between complainants and the company's departments to facilitate mutually agreeable solutions. Ensure compliance with insurance regulations, company policies, and ethical standards during dispute resolution processes. Collaborate with Customer Service teams to address systemic issues and improve customer satisfaction. Maintain thorough documentation and reporting of complaints, resolutions, and trends to management and regulatory bodies as required.

? Publishing report to Customer care team for appropriate closure


? Weekly dashboard to all the relevant stakeholders for the update in the cases evaluate

Measure of Success:

? Investigate cases forwarded to IO and sharing the verdict in all reviewed cases within 24 hours of view


? Sharing it with customer service team for implementation and tracking the closure update basis IO recommendation.

Desired qualifications and experience:

Graduate with 3-4 years in complaint handling, dispute resolution, compliance, or related roles within the insurance or financial services industry. Strong knowledge of insurance products, regulations, and claims processes. Excellent communication, negotiation, and interpersonal skills. Demonstrated ability to handle sensitive and complex issues impartially and confidentially. Strong analytical skills to identify trends and recommend process improvements. Proficiency in complaint management software and MS Office applications.

Key Competencies:

Integrity and Ethical Conduct Conflict Resolution & Mediation Customer-Centric Approach Regulatory & Policy Compliance Analytical Thinking Effective Communication Confidentiality & Discretion





Career Opportunities

Position

Deputy Manager- Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurgaon - HO

Employment Type

Full time

Key Responsibilities:

Investigate, complaints (Missell) from policyholders in a fair, timely, and confidential manner. Act as a neutral mediator between complainants and the company's departments to facilitate mutually agreeable solutions. Ensure compliance with insurance regulations, company policies, and ethical standards during dispute resolution processes. Collaborate with Customer Service teams to address systemic issues and improve customer satisfaction. Maintain thorough documentation and reporting of complaints, resolutions, and trends to management and regulatory bodies as required.

? Publishing report to Customer care team for appropriate closure


? Weekly dashboard to all the relevant stakeholders for the update in the cases evaluate

Measure of Success:

? Investigate cases forwarded to IO and sharing the verdict in all reviewed cases within 24 hours of view


? Sharing it with customer service team for implementation and tracking the closure update basis IO recommendation.

Desired qualifications and experience:

Graduate with 3-4 years in complaint handling, dispute resolution, compliance, or related roles within the insurance or financial services industry. Strong knowledge of insurance products, regulations, and claims processes. Excellent communication, negotiation, and interpersonal skills. Demonstrated ability to handle sensitive and complex issues impartially and confidentially. Strong analytical skills to identify trends and recommend process improvements. Proficiency in complaint management software and MS Office applications.

Key Competencies:

Integrity and Ethical Conduct Conflict Resolution & Mediation Customer-Centric Approach Regulatory & Policy Compliance Analytical Thinking Effective Communication Confidentiality & Discretion

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Customer Service

Posted On

08-Dec-2025