Job Description

Responsibilities & Key Deliverables
Service Marketing
- Driving of secondary network (Authorized Service Points) through appointment of Service Network, driving customer satisfaction & business through various schemes.
- Driving Big Boss loyalty program (Tech Masters), trainings, digitization of MBB, improve business, planning of annual events, New tractor referral managment, MBB app management & ensure stickness / retention of MBB.
- BTL Events planning and monitoring (Designing of event, support to filed team in terms of videos, tutorials and BTL product designs etc.
- Vendor managment for release of scheme rewards, redemption with data validations.
- Esure dealer profitability by driving & monitoring SAR
- Competition intelligences on new activities, processes
- Promote digital initiative such as SUVIDHA (Missed call service), Service lead generation through digital mode etc.
Preferred Industries
Automobile
Tractor
Construction
Construction, Mining
Education Qualification
Degree / Diploma in Automobile, Mechanical Engineering, Agriculture
General Experience
'- Good communication skill both oral & written.
- IT & System orientation with good experience on MS Office
- Good Interpersonal skills
- Person must know Power Bi
Critical Experience
Good Product & Application Knowledge
- Customer Focus
- Analytical & Problem solving skills
- Innovative thinking
- Good exposure to Digitisation
- exposure towards service marketing, channel handling
System Generated Core Skills
Customer Sensitivity
Customer Relationship Management (CRM)
Designing Customer Experience
Designing Loyalty Programs
Identifying Customer Needs
Incident Management
Service Planning
Service Readiness Assessment
Service Orientation
Service Management
System Generated Secondary Skills