Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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Job Title

DM -Field Operations

Location

Chennai - GO2

Department

Operations

Function

DSF - Operations

Reporting to

Sr. Manager - Field Ops

Band

5B

Key Responsibilities:

U Maximize Applied to paid to meet business plan


U Mapp Hub Hold Cases resolution within TAT


U Mapp NFTR % Reduction


U MIS and Reports


U Follow-up for GO Actionable resolution by FOS


U Booking & Tracking of Medical reports


U Customer complaint resolution within TAT


U Maximize collections in (90-180D)


U Ensure NC cracking through field


U ECS Traction


U ISMS / Welcome Call


U Dissemination of collections, complaint and met appointment


data to the field and follow up.

Measure of Success:

U Timely & Accurate MIS


U Successful tracking on new business parameters (P2A, FTR, Business Leakage, GO Actionable TAT & 13th / 25th Month persistency


U POS Discrepancy Rate & resolution TAT


U Timely WIP Movement to timely business processing


U Complaint Resolution TAT


U Audit Rating


U ECS Registration & ECS Rejection

Desired qualifications and experience:

? Should be a graduate, preferably with a professional qualification.


? Must have a minimum of 3-5 years experience

Knowledge and skills required:

? Experience of managing operations and/or customer service preferably in banking, telecom or MNC service companies.


? Good communication skills.


? Strong Customer Focus

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

State

Tamil Nadu

Branch

Chennai - GO2

Department

Operations

Function

DSF - Business Operations

Posted On

19-Jan-2026