Job Description

Job Category: Customer Relationship Management
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About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O&M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Job Purpose: This position is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
Accounting Executive
Financial Accounting and Control

• Maintain clear and organized ledgers, ensuring accurate and up-to-date financial records
• Set up provisions and maintain financial book hygiene to align with accounting standards and regulations
• Monitor and manage the ageing of cargo inventory to optimize inventory control and ensure timely actions
• Process refunds and manage short closures in accordance with contractual agreements
• Maintain Delivery Orders (DOs), books, credit and debit notes
• Re-validate Delivery Orders (DOs) as needed to support smooth financial transactions
• Keep meticulous records of financial transactions related to port activities for transparent reporting
• Implement strategies to effectively manage debtors, minimize outstanding receivables, and ensure financial stability
• Monitor and control financial exposure related to mark-to-market (M2M) activities, mitigating risks
• Address and manage items noted in Letters of Credit (LCs) to maintain compliance with LC terms
• Accurately account for quality-related penalty premiums in financial records
• Calculate and manage interest charges, plot rent, and financial adjustments, adhering to contractual terms

Branch Development Strategy, Market Intelligence

• Conduct market mapping for the select region to identify potential new key accounts and explore further potential from current key accounts
• Identify and drive new product development opportunities
• Grow and retain market share for key accounts
• "Capture market intelligence through multiple sources (field inputs, research, competition intelligence)
• - Voice of Customer (VoC) on coal quality (customer feedback)
• - Competitor scanning"
• Champion IRM Registration amongst existing customers and ensure new orders are done through IRM (as mandated)
• Provide market intelligence about the pricing and product details to the team along with the Chief trader
• Review existing processes and systems for identifying process/system improvements, identify new initiatives, automation, and digitization opportunities

MIS

• Excel Proficiency

Customer Query Handling and Financial Reconciliation

• Respond promptly and accurately to customer queries related to financial transactions, ensuring customer satisfaction and clarity
• Perform regular sales reconciliation to verify the accuracy of financial records, identifying and resolving discrepancies
• Process debit and credit notes associated with sales transactions to maintain complete and accurate financial documentation
• Follow compliance with Tax Collection at Source (TCS) regulations under Section 27C of the Income Tax Act to meet legal requirements
• Accurately record and manage customer payments in the financial system to maintain up-to-date financial records
• Track records received from external sources and input them into the IRM Portal.
• Prepare and manage PIS (Posting in SAP) records
• Manage delivery orders, financial books, debit, and credit notes
• Process ledger entries such as LC (Letter of Credit) clearing
• Manage port reconciliations, provisions, and entries

Digitization and Automation
Support comprehensive digitization strategies to optimize operational efficiency
Innovate and implement automation solutions to support overall organizational goals / strategy
Key Stakeholders Internal:

• Finance and accounting
• Marketing
• Operations
• Logistics
• Planning and Procurement

Key Stakeholders External:
Customers
Suppliers/ Vendors
Qualifications:
Education Qualification:

• Post - Graduation (Finance & Accounts) Proficient in Excel

Work Experience (Range of years):

• 5-15 Years of experience

Preferred Industry

• Coal Trading, Commodity Trading
• Any Trading or Manufacturing Industry

About Us:
The road to empowerment is the one that guards a country's stride onwards, keeping every hurdle that poses a threat to the constant pace of progress at bay. Yet another milestone in our growth story, is the business of Natural Resources. The scale of our business assures a steady availability of coal, extracted in the most responsible ways, which promises constant supply of power to both urban and rural geographies of India ensuring no hurdles are faced by the citizens in the path to achieving their dreams. The mining industry is considered a major contributor to the growth of the Indian economy. The mining business unit of the Adani group was established in 2007 as the last link in ensuring energy security for India. We are also developing and operating mines in Indonesia and Australia.
In the past few years, we have transformed from a coal trading and importing company to a comprehensive integrated coal management company. We have a diversified trading portfolio and are involved in Coal and Coke trading.

Skills Required