Job Description

Deputy Manager - Business Consulting and Services - 6+ Years - Pune
We are looking for a Female Deputy Manager - Back Office Operations for a leading global leader in BPO Segment. This role offers an excellent opportunity to lead cross-functional teams, ensure operational excellence, and drive productivity with knowledge of Annuities/Pensions in a dynamic US shift environment.
Location - Pune
Your Future Employer - Join a global leader in the BPO Industry, where you will be at the backend for high impact outsourcing deals
Responsibilities -

• Managing daily back-office operations alongside Assistant Managers.
• Ensuring adherence to SLA targets and productivity benchmarks.
• Leading, mentoring, and upskilling associates across cross-functional teams.
• Possessing Knowledge of Annuities/Pensions.
• Collaborating across departments for continuous process improvement.
• Supporting night shift operations and ensure compliance with business standards.

Requirements -

• Graduate with proven experience of 6+ years in managing back-office operations.
• Strong leadership and team management skills with team handling experience of 2+ Years.
• Prior exposure to annuities/pensions is a plus.
• Ability to work effectively in a US night shift.
• Excellent communication and stakeholder management skills.

What is in it for you -

• Inclusive and empowering work environment
• Career growth with international exposure
• Lead diverse teams and sharpen strategic operations capabilities

Reach us - If you think this role is aligned with your career aspirations, kindly write to me at aayushi.goyal@crescendogroup.in along with your updated CV for a confidential discussion.
Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with a memorable leadership hiring experience. Crescendo Global does not discriminate based on race, religion, gender, or any other characteristic. Stay alert for potential scams. We never ask for money or purchases. Verify all opportunities at www.crescendo-global.com.
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