Role Summary
TAT
Ensure TAT is achieved as per agreed SLA
Quality & FTR
99% Quality & FTR needs to be maintained across all line of Business
Stake Holder Management
Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations.
Productivity & Process Improvement
Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly.
To indentify process gaps and suggest for improvements
aAEURANil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating .
Key Accountabilities/ Responsibilities
Stakeholder interfaces
Experience
1-4 years
Education
Any Graduate or MBA preferably
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