Job Description

Job Summary Customer orientation & customer first belief Analytical, logical, reasoning & numerical ability Ability to observe, analyze and give constructive feedback Extremely good oral & written communications skills Process orientation & Structured thinking Expertise in Excel & PowerPoint Responsibilities and Duties Effective performance planning for self and team, time management, conflict management and self organization. Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback. Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight. Seek opportunities to motivate and appreciate employees. Foster an environment founded on high levels of ethics and integrity. Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances. Planning and Prioritization & Data Collection and analysis Coaching and Feedback & Ability to manage and lead a team Analysis and MIS/Reporting Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management Customer/Client Interaction Handle customer contacts regularly to stay up to date with the product and be available to provide support Handle escalations for the team Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Timely closure of all processes and other requirements for self and Team Experience :2 to 4 Years Designation : Deputy Manager_BPO Qualification : Any Graduate Salary : 48k to 53k (Depending on Experience) Location : Mihan, Nagpur Contact : +91-XXXXXXXXXX Job Type: Full-time Salary: 948,000.00 - 953,000.00 per month Schedule:

• Day shift

• Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

• Conflict management (Required)