Job Description

:
Patient / Customer Care

• To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process.
• To be able to handle Patients, their Attendants and Families including VVIPs.
• To efficiently run departmental operations with maximum degree of Patient Centricity.
• To be available at functional areas for Patient contact at all duty hours

Process Orientation / Documentation

• To effectively implement policies, procedures through Front Office personnel.
• To daily supervise front office services and staffing.
• To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
• To have complete orientation of Operating software of Hospital.
• Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.

People Orientation

• To ensure efficient functioning of Front Office personnel/ processes/ systems.
• To ensure FO Teams' awareness and readiness towards emergency patient handling roles.
• To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
• To coordinate with medical staff and other departments on behalf of Front Office Team.

Cost & Revenue

• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be aware and develop cost efficient operations for the Department

Discipline

• To conduct & coordinate training programs for front office team on process, policy & services.
• To be well groomed, punctual & adhere to company policies and practices.

Skills Required