Job Description

Key Responsibilities

1. Operational Responsibilities

Assist in planning, organizing, and supervising daily housekeeping operations. Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained as per brand standards. Conduct regular inspections of rooms and public spaces to ensure quality and hygiene standards. Maintain inventory of linen, cleaning supplies, guest amenities, and equipment. Monitor the performance of outsourced housekeeping services (if applicable).

2. Team Management

Supervise Room Attendants, Public Area Attendants, Laundry Staff, and Housekeeping Coordinators. Prepare daily work schedules, duty rosters, and allocate tasks. Conduct departmental training on SOPs, hygiene standards, and safety guidelines. Motivate and guide team members to achieve operational excellence.

3. Guest Service & Satisfaction

Handle guest complaints promptly and professionally. Coordinate with Front Office for room readiness, VIP arrivals, and special requests. Ensure all guest preferences and brand service standards are consistently met.

4. Administrative Duties

Assist in preparing departmental budgets and cost-control measures. Manage lost & found procedures. Maintain proper records of linen usage, deep cleaning schedules, and maintenance issues. Ensure strict adherence to hygiene, health & safety norms.

5. Coordination & Communication

Work closely with Engineering for repair and maintenance requirements. Coordinate with F&B, Front Office, and Security for smooth operations. Participate in departmental meetings, briefings, and cross-functional coordination.
INDHOTEL