Job Description

Date Posted: 2024-10-18
Country: India
Location: Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India
Instructions/Help Text:
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• Role Overview:
• Drive the Technical aspect of service and provide strategic direction for the team to achieve Margins, O cost saving , Call back reduction, T completions
• Identifying Service needs in the field and working with respective regional teams to provide support
• Manage the monthly forecast and develop strategies to meet and exceed forecasted targets, contributing to the overall business.
• Develop Key Account strategy by understanding customer expectations and working closely with regional teams
• Develop T closure strategy
• Develop a Remote intervention Team to improve the field productivity
• Work with the Transformation team for the development and adoption of the App in the field
• Work towards materials consumption analysis and strategy
• MIS / Reporting / Review with team.
• Lead Continuous Improvement projects in service

On a typical day you will:

• Monitor materials consumption Forecasts and Results
• Ensure T closures as per the forecast and drive improvement
• Continuous Improvement Initiatives: Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful:

• Bachelor's degree in Engineering, Business Management, or related field. Master's degree preferred.
• Proven experience in a managerial role within the elevator industry.
• Strong leadership and team management skills, with the ability to lead and inspire a team to achieve strategic objectives.
• Expertise in Service business , forecasting, and margin improvement , with a track record of successful outcomes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.
• Be a subject matter expert (SME) and lead for other continuous improvement associates on the team.
• Develop action plans to address deficiencies regarding safety, callback rates, and technical support
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
• Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
• Conduct field education training ensuring that we create and maintain a safe working environment

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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