Job Description

Key missions of the position:

The Field Service Regional Manager is responsible for leading and managing field service operations across assigned railway zones, ensuring the effective execution of maintenance contracts, field trials, and technical support for rolling stock systems for Indian Railway and Metro Customers. This role is pivotal in driving service excellence, customer satisfaction, and operational reliability in coordination with Manufacturing units & Railway Workshops, depots, and zonal railways.

Responsibilities:

Oversee execution of maintenance contracts at customer sites, ensuring compliance with scope, timelines, and quality standards. Lead regional service teams for troubleshooting, retrofitting, and warranty support of railway systems, Coordinate field trials of new components, monitor performance, and provide feedback for engineering validation. Ensure timely resolution of field failures through root cause analysis, technical reporting, and coordination with engineering and manufacturing teams. Maintain strong relationships with zonal railway officials, depots, maintenance sheds and Railway Production units to ensure smooth service delivery. Ensure compliance with Service Level Agreements (SLAs) , Key Performance Indicators (KPIs), and contribute to strategic planning for service improvements. Ensure adherence to Wabtec safety standards & promote a safety-first culture across all field teams .Conduct audits and implement corrective actions for non-compliance. Support training and skill development of field technicians and service engineers Manage workforce planning and deployment across sites. Ensure adherence to railway safety standards, RDSO guidelines, and company policies

Education/Training

Bachelor's degree in mechanical/electrical/Electronic Engineering;

Experience

12-15 years of experience in field service or maintenance operations within the railway industry Preferably in Railway industries

Competencies

Strong leadership, analytical, and communication skills. Familiarity with railway maintenance schedules (IOH, POH), RDSO guidelines, and Railway Board protocols Proficiency in service documentation, ERP systems, and failure analysis tools Proven experience in managing maintenance contracts and service teams in Railway Industries

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.


If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.


Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.



We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.


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