Job Description

Job Summary

The Deputy Branch Manager will assist the Branch Manager in overseeing day-to-day branch operations, managing staff, improving customer service standards, and achieving sales and business development targets. The role requires strong leadership, operational excellence, and the ability to support branch growth.

Key Responsibilities

1. Branch Operations

Support the Branch Manager in supervising daily branch activities. Ensure smooth functioning of cash management, customer service, and front-desk operations. Monitor adherence to company policies, SOPs, and compliance guidelines. Resolve operational issues and ensure timely escalation when needed.

2. Sales & Business Development

Assist in achieving branch sales targets for products/services. Identify new business opportunities and support lead generation. Conduct customer visits and promote financial/retail products (as applicable). Track team performance and help develop sales strategies.

3. Team Management

Supervise, guide, and train branch staff. Ensure staff productivity, discipline, and performance management. Conduct daily briefings and support in staff scheduling and workload distribution.

4. Customer Service

Ensure excellent customer experience and quick resolution of customer concerns. Monitor service quality and reduce customer complaints. Build strong customer relationships and maintain high service standards.

Key Skills & Competencies

Strong leadership and team-handling abilities Good communication and interpersonal skills Customer service orientation Problem-solving and decision-making skills Knowledge of branch operations (banking / retail / finance, depending on industry) Sales and target-driven mindset Good analytical and reporting skills

Qualifications & Experience

Graduate in Business / Commerce / Management (MBA preferred) 8-15 years of experience in branch operations or supervisory role Experience in banking, finance, or retail operations (as applicable)
Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund
Work Location: In person