Job Description

PLCS - GrowthHapur
Posted On
29 Aug 2025
End Date
29 Aug 2026
Required Experience
2 - 3 Years



BASIC SECTION
Job Level


GB03


Job Title


Deputy Area Manager - PLCS - Growth, PLCS - Growth - N&E, Sales


Job Location
Country


India


State


UTTAR PRADESH


Region


North


City


Hapur


Location Name


Hapur


Tier


Tier 3




Skills
SKILL


SKILLS AS PER JD
Minimum Qualification


OTHERS


JOB DESCRIPTION

Job Purpose

"This position is open with Bajaj Finance ltd."

Duties and Responsibilities

1) Responsible for sales activities through call-center for Banking / non-banking products


2) Campaign management for call-centre.

3) Data Management & Vendor management.

4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS

5) COA management


6) Conceptualize and develop promotional campaigns for all the channels

7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

8) Measure productivity and implement training measures to bridge the gap to achieve required productivity

9) Initiate and lead various process enhancement and system development projects for both the channels

10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost

11) Monitoring performance and suggest corrective action for:

- Key business metrics


- Product and portfolio performance


- Employee - Call Centre teams productivity


- Compliance, policies, guidelines & processes


12) Resolve all customer escalation and queries related to both the channels



Systems Understanding & Data Analysis:

13) Understanding of CRM & lending system - Salesforce.com / UNICA

14) Understanding of campaign management in Dialer


15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements

16) Tracking all important matrix of business on regular basis

17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement

18) Need to have excellent excel and PowerPoint skills

Required Qualifications and Experience

1) Responsible for sales activities through call-center for Banking / non-banking products


2) Campaign management for call-centre.

3) Data Management & Vendor management.

4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS

5) COA management


6) Conceptualize and develop promotional campaigns for all the channels

7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.

8) Measure productivity and implement training measures to bridge the gap to achieve required productivity

9) Initiate and lead various process enhancement and system development projects for both the channels

10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost

11) Monitoring performance and suggest corrective action for:

- Key business metrics


- Product and portfolio performance


- Employee - Call Centre teams productivity


- Compliance, policies, guidelines & processes


12) Resolve all customer escalation and queries related to both the channels



Systems Understanding & Data Analysis:

13) Understanding of CRM & lending system - Salesforce.com / UNICA

14) Understanding of campaign management in Dialer


15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements

16) Tracking all important matrix of business on regular basis

17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement

18) Need to have excellent excel and PowerPoint skills