Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity
We are RUCKUS!
At Ruckus Networks, a CommScope company, we are constantly redefining connectivity to create a smarter, simpler, more connected world. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services.
Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.
Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to go to extremes for the benefit of the pack. We win when our customers win, and that drives everything we do.
Ruckus Networks has been singularly focused on wireless performance, and we continue to lead the industry in performance innovation. Ruckus delivers innovative solutions to the most critical issues facing todays wireless networks: how to create affordable reliability and how to lead exponential growth.
Description: Providing administration & monitoring for all aspects of our customer's global network infrastructure to include network equipment, servers, and software applications (tools & appliances). Support NOC/ deployment personnel doing customer activation and break-fix activity for managed Wi-Fi, SDWAN, Routers, and Firewalls.
Major duties to be performed:

• Act as operations subject matter expert on the managed services solution offering including support of sophisticated troubleshooting exercises as needed.
• Performs a wide range of duties to support Tier-1, Tier 2, and tier 3 NOC engineers with regard to Installations, debugging, maintenance, upgrades, and general support.
• Develop MOPs and procedures for deploying/upgrading equipment, which can be handed off to NOC staff for processing
• Responsible for recommending upgrades to network elements to address performance, security or Functionality concerns, including validating and testing prior to deployment in the field.
• Works with solution architects to operationalize HW and SW solutions that are part of the handled services offering as well as follow-on improvements.
• These skills applied across a variety of networking platforms including but not limited to Cisco, FortiGate, Juniper, Versa, Palo Alto
• Manage and proactively improve network supervising tool (Zabbix)
• Work on trouble tickets to resolve any issues in a timely manner
• Provide tier2 partner concern support and successfully resolve customer issues, bringing up to application engineers as vital
• Responsible for troubleshooting end-to-end network, platform, or customer connectivity issues
• Ability to work independently.
• Be flexible for 24x7 rotational shifts, conscientious, and able to multi-task with priority
• Supervising customer networks and responding to any critical alarms
• Bring up tickets to Telco vendors and follow through to resolution
• Setup and provisioning of new remote customer installations. Coordination with onsite local resources to ensure accurate connectivity and configuration
• Configuration, shipment, and installation of servers or network equipment for new customer installations or RMA replacement
• Remote hands services for data center services
• Maintain documentation for all processes and procedures.
• Develop playbooks and training processes to be used by NOC staff
• Seek opportunities to automate manual processes or increase efficiencies during new customer turn-Up, provisioning, and automation. This includes sophisticated scripting.
• Actively participate and lead troubleshooting critical issues with customers and deployment teams for Support issues and activation.
• Responsible for deployment and improvement of NOC to NOC and B2B flows between CommScope and customer
• Great communicator and customer-facing relationship skills.
• Effective communication in English – both spoken and written communication
• Perform other duties as assigned.

Required skills, education, and experience:

• Success working in a fast-paced, team-oriented, collaborative environment.
• 2+ years of LAN experience
• 2+ years of WAN experience
• Familiarity with SDWAN Technology
• Up-to-date knowledge of emerging tools and technologies
• Possess excellent customer service and interpersonal skills
• Experience with incident management (e.g., restoring service immediately with workarounds, presenting and acting according to vitality and process)
• Familiarity with Process adherence (e.g., access control approvals, inventory replenishment)
• Proven experience in networking technologies including TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, p2p and pmp VPNs.
• Experience in network protocol analyzers/sniffers such as Wireshark.
• Solid understanding of circuits – P2P, Dark, and Lit Fiber, MPLS, WAN
• Experience in Linux networking and administration.
• Work shifts that provide for 24x7x365 coverage. Willing and able to work nights, weekends And holidays.

Preferred skills, education, and experience:

• Bachelor’s Degree
• 2+ years of sophisticated LAN experience
• 2+ years of large-scale WAN experience
• One or more relevant certifications such as CCNA, CCNP, CCIE, CCSA, CCSE, CCSM, JNCIA, JNCP, etc.
• Knowledge of specific technology products and services in use

Additional Knowledge, Skills & Abilities:

• Wireless 802.11 APs. Cisco wireless management technologies, including WLC, ISE, NCS, and MSE, and Ruckus wireless management technologies, including vSZ
• Experience with network configuration management software such as SolarWinds Network Configuration Manager (NCM) and developing configuration templates and automation
• Network services and traffic management systems, such as RADIUS, SNMP, SSH, sFlow, and InMon
• Connected infrastructure, including server operating systems, storage, and external clouds
• Systems monitoring software and services, such as Syslog, SolarWinds, and Zabbix

Why CommScope and Ruckus CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, magnificent connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. Ruckus is a Business Unit within CommScope, passionate about delivering groundbreaking solutions to build a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and effectively where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability. Commscope is an Equal Opportunity Employer. ;; 73632