Job Description

Company Overview
Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector.
Job Overview
We are seeking a Department Manager to join our team at Reliance Retail. This full-time position is located in Pune. The Department Manager will be responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives.
JOB DESCRIPTION
Job Role: Store Operations
Job Position: Department Manager
Value Stream: Retail Operations
Function: Store Operations
Location: Pune
Roles and Responsibilities
KPIs
Strategy and Planning

• Achieve revenue, gross margin
• Control inventory level and shrinkage
• Adhere to Mockshop guidelines
• 100% SOP Implementation
• Statutory Compliance
• Achieve AOP
• SOP Implementation and Adherence in department.
• People Management
• Inventory control
• Competition update

Financial Planning & Budgeting

• Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
• Increase margins and minimize expenses
• Control shrinkage
• Achieve higher average transaction value per customer

People Management

• Control Attrition
• Product knowledge, brand differentiation
• Optimize manpower resource for category
• Functional and behavioral training
• Update category and store associates on latest development in new product/brands and presentation/selling technique

Policies, Processes & Procedures

• SOP Implementation and Adherence in department
• Achieve targeted ATS(Available to Ship) and Conversion
• Mystery Shopping Findings and Improvement
• Gather consumer data for feedback
• Adhere to Mockshop guidelines

OPERATING NETWORK
Key Interactions:
Internal

• Subordinates
• Within the Function
• Outside the Function
• Customer Sales Associate(CSA)
• House Keeping Team
• Support Function
• Security & Loss Prevention Team

External

• External Interface (Outside RIL)
• Vendors
• External Brand Supervisor

KNOWLEDGE AND COMPETENCIES
Education Qualifications: Graduation
Experience: 4 Yr's Minimum
Functional / Behavioral competencies required to execute the role
FUNCTIONAL COMPETENCIES

• Ability to work under pressure
• Number proficiency
• Customer Centricity
• Excel Knowledge

BEHAVIORAL COMPETENCIES

• Good communication skills
• Analytical & Presentation Skills

• Possible Next Role Movement: Store Manager