Job Description

Job Purpose

The Department Manager will be responsible for managing day-to-day operations of the assigned department within Food Square, ensuring exceptional customer experience, premium merchandising standards, sales performance, and strict adherence to food safety and brand SOPs.

Key ResponsibilitiesSales & Business Performance

Drive departmental sales targets, ATV, and UPT through effective selling and upselling techniques Ensure execution of promotions, seasonal campaigns, and visual merchandising as per brand guidelines Analyze sales trends and take corrective actions to improve performance

Customer Experience & Service Excellence

Deliver a superior and personalized customer experience in line with luxury retail standards Handle customer queries and escalations professionally Ensure team members maintain service etiquette and grooming standards at all times

Department Operations

Oversee daily operations including opening/closing, floor supervision, and stock availability Ensure high standards of hygiene, food safety, and store ambiance Conduct regular floor walks and ensure proper product display and FIFO compliance

Inventory & Stock Management

Monitor stock levels, replenishment, and product freshness Control shrinkage, wastage, and pilferage within the department Perform cycle counts, support physical inventory, and ensure GRN accuracy

Team Leadership & People Management

Lead, motivate, and supervise department staff Prepare rosters, allocate shifts, and manage attendance Support onboarding, training, and skill development of team members Address discipline issues and resolve team conflicts in coordination with Store Manager

Compliance & Safety

Ensure compliance with FSSAI norms, internal SOPs, and audit requirements Adhere to fire safety, equipment handling, and health & safety standards Support internal and external audits and implement corrective actions

Reporting & Coordination

Prepare and share daily departmental reports including sales, stock, and issues Coordinate closely with the Store Manager and cross-functional teams Ensure timely and transparent communication on operational matters

Key Skills & Competencies

Strong customer service and interpersonal skills Sound understanding of gourmet food products and luxury retail operations Leadership and team management abilities Inventory management and basic financial acumen Attention to detail with high standards for hygiene and presentation

Qualification

Graduate in any discipline (Hotel Management / Retail Management preferred)

Experience

Minimum

2 years of experience

as a Department Manager / Team Leader in

Gourmet Retail or Luxury Retail

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Work Location: In person