Department Manager

Year    GJ, IN, India

Job Description

CUSTOMER

Customer Interception

? Analyses Mystery Audit scores and comments vis-a-vis ADM observations sheets.

? Plans corrective measures to address gaps and executes the plan post validation by the SM.

? Reverse Ushers customer in the section.

? Reviews customer handling as per process for CSD.

? Reviews Store Deliveries Daily- vis-a-vis despatch plan in CIMCSD/reports

Product Display in Warehouse

? Reviews the warehousing standards with the BD Daily-

? Records observation using the Observation sheets as per preset timelines

Complaint Handling

? Follows the complaint handling process.

? Does a handover of any complaint/concern to the SM in case of escalations

PEOPLE

Self and Staff Grooming

? Reviews ADM,CSD,BD grooming

? Maintains personal grooming as per company standards

Punctuality

? Adheres to the Shift assigned

? Schedules ADM+CSD in Kronos-Monthly

? Signs-Off the time cards

Training

? Analyses and plans training programs with Area Trainers for the CSS, ADM, CSD and BD

? Updates self-knowledge by attending training programs when nominated.

? Tracks training hours completion and assessment performance of self and each team member (basis org. targets).

? Tracks training assessment performance of team

Briefing

? Attends Daily Store Briefing

MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.)

Review Parameters

CSD Review

? Reviews Pending SR with CSD - Weekly

? Reviews Pending WO Review with CSD - Weekly

BD Weekly Review

? Conducts Inventory Health Check Review with the BD- Weekly

? Analyses all performance v/s targets and plans for corrective actions if required.

INVENTORY

Review

RPA REVIEW

? Conduct RPA Review with the BD- Weekly

? Prepare a Write Off List of Non Repairable Defective in coordination with the CSM's

Slow Movers Liquidation Drive

? Review the ADM on SLM Liquidation- Weekly

Backorder Review

? Identifies and prepares B/O list for the Category.

? Liaisons with the Inventory Controller For Backorder Stocks Status

GAN Review

? Conducts GAN review with CSD- Weekly

PROCESS

PID

? Reviews daily posting of PID

SOP Implementation

? Reviews Duty Manager Checklist compliance - Daily

? Briefs the managers and staff on SOP updates as required

CSD Checklist

? Reviews and signs the CSD checklist - Daily

- Education - Minimum Graduation

- Candidate should be from CDIT Background and minimum 2-3 years of experience.

- Handled 5-10 members team.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Quarterly bonus
Experience:

CDIT Industry: 3 years (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3841345
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    GJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year