CUSTOMER
Customer Interception
? Analyses Mystery Audit scores and comments vis-a-vis ADM observations sheets.
? Plans corrective measures to address gaps and executes the plan post validation by the SM.
? Reverse Ushers customer in the section.
? Reviews customer handling as per process for CSD.
? Reviews Store Deliveries Daily- vis-a-vis despatch plan in CIMCSD/reports
Product Display in Warehouse
? Reviews the warehousing standards with the BD Daily-
? Records observation using the Observation sheets as per preset timelines
Complaint Handling
? Follows the complaint handling process.
? Does a handover of any complaint/concern to the SM in case of escalations
PEOPLE
Self and Staff Grooming
? Reviews ADM,CSD,BD grooming
? Maintains personal grooming as per company standards
Punctuality
? Adheres to the Shift assigned
? Schedules ADM+CSD in Kronos-Monthly
? Signs-Off the time cards
Training
? Analyses and plans training programs with Area Trainers for the CSS, ADM, CSD and BD
? Updates self-knowledge by attending training programs when nominated.
? Tracks training hours completion and assessment performance of self and each team member (basis org. targets).
? Tracks training assessment performance of team
Briefing
? Attends Daily Store Briefing
MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.)
Review Parameters
CSD Review
? Reviews Pending SR with CSD - Weekly
? Reviews Pending WO Review with CSD - Weekly
BD Weekly Review
? Conducts Inventory Health Check Review with the BD- Weekly
? Analyses all performance v/s targets and plans for corrective actions if required.
INVENTORY
Review
RPA REVIEW
? Conduct RPA Review with the BD- Weekly
? Prepare a Write Off List of Non Repairable Defective in coordination with the CSM's
Slow Movers Liquidation Drive
? Review the ADM on SLM Liquidation- Weekly
Backorder Review
? Identifies and prepares B/O list for the Category.
? Liaisons with the Inventory Controller For Backorder Stocks Status
GAN Review
? Conducts GAN review with CSD- Weekly
PROCESS
PID
? Reviews daily posting of PID
SOP Implementation
? Reviews Duty Manager Checklist compliance - Daily
? Briefs the managers and staff on SOP updates as required
CSD Checklist
? Reviews and signs the CSD checklist - Daily
- Education - Minimum Graduation
- Candidate should be from CDIT Background and minimum 2-3 years of experience.
- Handled 5-10 members team.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Schedule:
Rotational shift
Supplemental Pay:
Performance bonus
Quarterly bonus
Experience:
CDIT Industry: 3 years (Required)
Work Location: In person
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