Job Description

CUSTOMER

Customer Interception


Analyses Mystery Audit scores and comments vis-a-vis ADM observations sheets.


Plans corrective measures to address gaps and executes the plan post validation by the SM.


Reverse Ushers customer in the section.


Reviews customer handling as per process for CSD.


Reviews Store Deliveries Daily- vis-a-vis despatch plan in CIMCSD/reports

Product Display in Warehouse


Reviews the warehousing standards with the BD Daily-


Records observation using the Observation sheets as per preset timelines

Complaint Handling


Follows the complaint handling process.


Does a handover of any complaint/concern to the SM in case of escalations

PEOPLE

Self and Staff Grooming


Reviews ADM,CSD,BD grooming


Maintains personal grooming as per company standards

Punctuality


Adheres to the Shift assigned


Schedules ADM+CSD in Kronos-Monthly


Signs-Off the time cards

Training


Analyses and plans training programs with Area Trainers for the CSS, ADM, CSD and BD


Updates self-knowledge by attending training programs when nominated.


Tracks training hours completion and assessment performance of self and each team member (basis org. targets).


Tracks training assessment performance of team

Briefing


Attends Daily Store Briefing

MEASUREMENTS AND TARGETS (Financial, Customers, Inventory etc.)

Review Parameters

CSD Review


Reviews Pending SR with CSD - Weekly


Reviews Pending WO Review with CSD - Weekly

BD Weekly Review


Conducts Inventory Health Check Review with the BD- Weekly


Analyses all performance v/s targets and plans for corrective actions if required.

INVENTORY

Review

RPA REVIEW


Conduct RPA Review with the BD- Weekly


Prepare a Write Off List of Non Repairable Defective in coordination with the CSM's

Slow Movers Liquidation Drive


Review the ADM on SLM Liquidation- Weekly

Backorder Review


Identifies and prepares B/O list for the Category.


Liaisons with the Inventory Controller For Backorder Stocks Status

GAN Review


Conducts GAN review with CSD- Weekly

PROCESS

PID


Reviews daily posting of PID

SOP Implementation


Reviews Duty Manager Checklist compliance - Daily


Briefs the managers and staff on SOP updates as required

CSD Checklist


Reviews and signs the CSD checklist - Daily

- Education - Minimum Graduation

- Candidate should be from CDIT Background and minimum 2-3 years of experience.

- Handled 5-10 members team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Quarterly bonus
Experience:

CDIT Industry: 3 years (Required)
Work Location: In person