Job Description

Are you a motivated and organized individual with

Customer Service experience in USA healthcare industry

? We're looking for a

Dental Customer Service Agent

to join our team and play a vital role in ensuring smooth front office operations while delivering exceptional support to our patients.

Key Responsibilities:

Virtually Greet and communicate with patients in a friendly and professional manner Handle inbound and outbound patient calls, addressing inquiries and concerns effectively Manage and reschedule appointments for the dental hygienist and dentists as needed Perform dental insurance eligibility verifications and assist with insurance-related queries Support front office operations and contribute to efficient patient flow Work on Patient Re-Activation for practice to ensure effective scheduling Working with Office Management team in US to ensure a smooth patient transition between teams. Maintain accurate patient records and ensure timely follow-ups

Requirements:

Previous experience in a

dental office setting

(front desk, coordinator, or patient caller role preferred) Strong communication and interpersonal skills, especially with U.S. patients Knowledge of

dental insurance processes and eligibility checks

Proficiency with

dental scheduling software

and RCM practices Ability to multitask, stay detail-oriented, and work in a

fast-paced environment

Experience working in a

U.S. healthcare/dental setup

is highly preferred

Salary Range:

$350 - $400 (Paid in U.S. Dollars)

If you're passionate about patient care, have excellent communication skills, and a strong background in

dental Customer Service and Patient Management

, we'd love to hear from you!

Job Type: Full-time

Pay: ₹20,000.00 - ₹34,000.00 per month

Work Location: In person