Job Description

Job Type: Contract

Job Category: IT

#

Job Title: Delmia Support Engineer

Location:

Bangalore only

Experience Level:

4+ Years

Job Summary:

We are seeking a skilled and proactive

Delmia Support Engineer

to join our Virtual Manufacturing team. The ideal candidate should have hands-on experience with Dassault Systemes' 3DEXPERIENCE platform, particularly in supporting and customizing

DELMIA

,

CATIA

, and related PLM tools. This role involves providing technical support, managing deployments, developing customizations, maintaining infrastructure and ensuring seamless integration of digital manufacturing solutions across the enterprise.

Key Responsibilities:

Provide

L1/L2/L3 support

for 3DEXPERIENCE native applications including

DELMIA

,

CATIA

, and associated infrastructure components. Troubleshoot and resolve user issues logged in

ServiceNow

within defined SLA metrics (P1/P2/P3/P4). Support

change management

, and

BOM management

processes. Develop and maintain

EKL scripts

,

VBA macros

,

CAA customizations

, and

automation scripts

(PowerShell, Batch, C#). Manage Multi site

FCS

,

DSLS

,

3DIndex

,

3DPas

sport

, and

FTS (Master/Slave Configuration)

servers for optimal performance and uptime. Administer user accounts, license assignments, and centralized settings using

Member Management

. Collaborate with DS Support/R&D and User teams to raise and follow up on

SRs/CRITSITs

, test debug kits, and deploy pinpoint fixes. Create and maintain documentation including

KT guides

,

training materials

, and

best practices

.

Required Skills & Qualifications:

3+ years of experience in

3DEXPERIENCE platform support

, especially with

DELMIA

and

CATIA

. Strong knowledge of

PLM concepts

,

digital manufacturing

,

process planning and Work instruction generation

. Proficiency in

EKL

, VB,

C#

, and scripting for automation. Experience with

ASFALIS Elysium Converter

,

XPDM

, and CAD data migration. Familiarity with tools like

Jira

,

Bitbucket

,

Confluen

ce

, and

SourceTree

. Certifications in 3DEXPERIENCE (Solution Architect, Infrastructure Consultant, etc.) are a strong plus.

Preferred Attributes:

Excellent problem-solving and communication skills. Ability to work independently and in cross-functional teams. Strong documentation and training capabilities. Experience in customer-facing roles and global project environments.

Required Skills

DevOps Engineer