Job Description

User Request Engineer - DELMIA Apriso Support

We are seeking a resource in our Technical Support team. We have a key mission to support our customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.


You will be working as a User Request Engineer -DELMIA Apriso Support with our R&D Ops team.

Role & Responsibilities

Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software). Diagnosing problems reported by Customers and suggest solutions or workarounds. Respond immediately in case of Customer Crisis situations Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run. Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction Create Knowledge capitalization content on key technical topics Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support. Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools. Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity

Qualifications/Experience

B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS. Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.) Good to have 1-2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc. Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript. Good English communication skills, both written and verbal required. Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities. Ability to work in a fast-paced dynamic environment

What's in it for you

Work in a culture of collaboration and innovation Ensure knowledge sharing within the team Able to work well in a team environment and communicate effectively with co-workers both local and remote.
As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion.

Inclusion statement

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As a game-changer in sustainable technology and innovation, Dassault Systemes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.