We are looking for a proactive and customer-focused
Site Delivery & Installation Coordinator
to own the last-mile delivery and installation experience for our customers. This role requires physical presence at customer sites to ensure smooth coordination between vendors, installers, logistics partners, and internal teams--delivering a seamless, white-glove experience from arrival to final handover.
Key Responsibilities
Be present at the customer site during scheduled delivery and installation.
Act as the single point of accountability for end-to-end last-mile execution.
Coordinate in real time with OEMs, vendors, carpenters, technicians, and logistics partners.
Ensure products are delivered, unpacked, assembled, and installed as per approved drawings and specifications.
Monitor sequencing, timelines, and on-time arrival to minimize waiting or delays at site.
Inspect products for transit damage, finish issues, or missing parts prior to installation.
Ensure safe handling of materials, site cleanliness, and protection of customer property.
Communicate clearly and professionally with customers regarding progress and next steps.
Resolve on-ground issues quickly and escalate only when required.
Update delivery status, issues, and customer feedback in internal systems.
Success Metrics (KPIs)
On-time delivery and installation percentage
First-time-right installation rate
Customer satisfaction / NPS at delivery stage
Damage and rework incidence
Number of escalations per delivery
Ideal Profile
Experience in last-mile delivery, installation, or site coordination (furniture or interiors experience preferred).
Strong coordination, communication, and stakeholder management skills.
Customer-first mindset with high attention to detail.
Calm, solution-oriented approach in high-pressure, on-site situations.
Willingness to travel and be physically present at customer locations during deliveries.
What We Offer
Opportunity to work in a customer-centric, fast-growing organization
High ownership and visibility in customer experience delivery
Learning exposure across operations, logistics, and site execution
Job Type: Full-time
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
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