Job Description

Job Title: Delivery Supervisor

:

We are seeking a proactive and organized Delivery Supervisor to oversee and optimize our daily

delivery operations. This role involves managing a team of delivery personnel, ensuring timely

deliveries and pickups, and maintaining high standards of customer service and operational

efficiency.

Key Responsibilities:

Plan and assign daily delivery routes to ensure timely pickups and local deliveries,
prioritizing speed and efficiency.

Monitor and adjust delivery routes in real-time based on urgency, traffic, and order
volume.

Coordinate and allocate same-day customer orders for local delivery. Schedule and manage pickup of purchase return orders from suppliers. Ensure proper handover of credit notes and acknowledgment copies to the Purchase or
Store team.

Supervise and lead the delivery team, offering training, support, and regular
performance feedback.

Train new delivery staff on SOPs, safety protocols, and customer interaction guidelines. Track ongoing deliveries and returns, proactively resolving delays or issues as they arise. Serve as the first point of contact for any escalations related to deliveries or returns. Ensure adherence to delivery regulations and internal company policies. Monitor and manage daily petrol allowances and ensure timely submission of
operational sheets.

Handle on-ground challenges such as vehicle breakdowns, unplanned absences, or
delivery failures.

Drive continuous improvements in delivery processes, route optimization, and customer
satisfaction.

Requirements:

Proven experience in delivery operations or logistics supervision. Strong leadership, communication, and problem-solving skills. Ability to manage a team and handle on-ground challenges efficiently. Basic knowledge of route planning tools and delivery management systems is a plus.
Job Types: Full-time, Permanent

Pay: ?40,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Language:

Hindi (Preferred)
Work Location: In person