Job Description

Project description

We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization in India with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for a strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.

Responsibilities

You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank in India, actively supporting new business growth.


Identifying customer needs and overseeing service delivery within the business context


Recruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.


Liaise with project teams up to 50 people, and internal/external stakeholders, with possibility of further growth


Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching, and team/project performance


Providing daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals


Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control.


Working closely with Luxoft Customer Success Manager to achieve project's business goals


Monitoring and measuring the mood of team members and ensuring effective support

Skills

Must have


Previous experience working as as Project Manager, Resource Manager, or on a similar role related to staff and client management (5+ years)


Proven experience of sustaining team size of 50+ FTE, preferably in an outsourcing / offshore setup


Ability to efficiently and effectively communicate with team members, customer representatives, senior management


Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills


Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated


Understanding of SDLC


Hands on Vendor / Client management experience


Nice to have


Experience in working in finance, banking or telecom area is highly desirable


AI literacy, prompt engineering, habit of using corporate AI tools (i.e. Copilots) while maintaining Ethical AI guardrails

Other

Languages


English: C1 Advanced


Seniority


Senior



Hyderabad, IN, India


Req. VR-120119


Delivery Project Management


BCM Industry


29/01/2026


Req. VR-120119