The Delivery Partner Relations Executive will be responsible for managing relationships with delivery partners, ensuring smooth operations, tracking performance, resolving issues, and maintaining a motivated delivery workforce for timely and reliable order deliveries.
Key Responsibilities:
Recruit, onboard, and train new delivery partners.
Maintain and update delivery partner records (attendance, payouts, ratings, etc.).
Coordinate daily task allocation and monitor delivery schedules.
Resolve delivery-related issues and partner grievances promptly.
Track delivery time, cancellations, and partner efficiency metrics.
Coordinate with vendors and support teams for order fulfillment.
Manage incentive and payout calculations as per company policy.
Conduct regular field checks to ensure compliance with delivery standards.
Support in performance reviews and retention strategies for delivery partners.
Required Skills & Qualifications:
Bachelor's degree or equivalent in Business, Logistics, or related field.
1-3 years of experience in delivery or operations management (preferred: food/grocery delivery industry).
Strong communication and interpersonal skills.
Good knowledge of local areas and route management.
Basic Excel and reporting skills.
Problem-solving and decision-making ability under pressure.
Flexible to work in shifts and on weekends if required.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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