Job Description

Skill required:

Omnichannel - Customer Communications

Designation:

Delivery Operations Team Lead

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face."

What are we looking for?

"o Hospitality skills - Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) - Minimum 2 years oCollaboration skills - Excellent project management & coordination skills - demonstrated experience working directly with external & internal global stakeholders oCommunication skills - Excellent spoken & written proficiency in English language - demonstrated experience working directly with external & internal global stakeholders oShould have (any one): o Data skills - hands-on experience working on any data skill in migration / transformation related project - Minimum 2 years o Analysis / Functional skills - relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst - Minimum 2 years o Change management - experience of directly managing / being deeply engaged in any major business transformation program - Minimum 2 years Experience with any application transformation project as a business analyst / developer / tester / any role"

Roles and Responsibilities:

"oIn this role you are required to do analysis and solving of moderately complex problems o May create new solutions, leveraging and, where needed, adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and/or management levels at a client and/or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts "




Any Graduation