Job Description

Skill required:

Global Mobility - Global Mobility

Designation:

Delivery Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"Nature of work: Program, Project & Service Management professionals use standard delivery tools and methods from the Accenture Delivery Suite to plan, monitor and control delivery for high-quality and predictable outcomes for programs, projects and/or managed services. An Immigration Specialist (IS) within Global Mobility (GM) is responsible for assisting in the delivery mobility services in connection with all Accenture cross border policies and for understanding and escalating risk area's and compliance issues for the country(ies) of responsibility within their region under the supervision of the Manager (M). In addition, the IS is responsible for providing assistance and support related to the control points agreed with the Delivery onshore team to ensure smooth delivery of mobility operations under the supervision of the M. Key Responsibilities: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. Oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly. 2. Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements. 3. Apply understanding of assigned business process to identify gaps and propose continuous improvement measures. 4. Run regular quality checks to ensure that system/related parties provide accurate service concerning immigration. 5. Provide continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization. Take full responsibility of all issues and drive successful resolutions. 7. Remain up to date with any changes to legislations. 8. May be required train some HR/Project staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level. 9. Manage Risk and compliance with regards to immigration requirements. 10. Highlight and train any change in process to Delivery teams (onshore/offshore) where they are managing the entire or parts of the immigration process. 11. Perform customer request/problem identification and follow defined incident notification and escalation procedures to ensure they are communicated effectively and receive proper management attention to be resolved correctly. 12. Establish relationships with local key Mobility stakeholders such as HR, Recruitment, Business Project Contacts, and external vendors.

What are we looking for?

Assist with ad-hoc advisory tasks or projects where required. 14. Assist for successfully transitioning work into the shared service centers on time and within budget. Represent the onshore team, support and manage change through the transition. 15. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 16. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 17. Escalate issues and seek advice when faced with complex issues/problems. 18. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. 19. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 20. Participates in various Internal or Client initiatives related to Process. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each other's responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. 4. Conduct/Support Training for team members and on-board new team members. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives. 6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. 8. Communicates clearly and concisely, using appropriate level of detail, terminology and style. 9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of moderately complex problems o May create new solutions, leveraging and, where needed, adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and/or management levels at a client and/or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts




Any Graduation