Job Description

Skill required:

Talent Development - Learning Delivery Operations

Designation:

Delivery Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems. Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for?

oOrganize scheduling tasks, resources, and priorities. oSupervising a team of learning administrators or coordinators. oDeveloping and implementing processes and procedures for efficient learning administration. oCollaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. oManaging learning management systems (LMS) or other training platforms. oTracking and reporting on training metrics, including participation rates, and learning outcomes. oProviding support to trainers and facilitators in delivering training programs. oEnsuring compliance with regulatory requirements and organizational policies related to training and development. oEvaluating the effectiveness of training programs and making recommendations for improvement. oMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. oProvide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations). oAct as first point of contact for escalation of client and operational issues. oProject management skills (Planning & Organizing) oAdopt an analytical approach. oStrong organizational skills. oAbility to prioritize conflicting requirements. oStrong analytical ability (to devise and produce coherent management reports and statistics) oPeople management skills (Coaching, listening, giving direction) oDatabase knowledge (Software programs such as MS Access / Excel etc. plus client systems) oBasic financial analysis (Cost vs. Revenue) oStrong written and verbal communication skills oEnglish language proficiency required. oMulti-cultural awareness oPassion for customer service oInitiative, Critical thinking / problem solving skills. oWork well within a team environment. oGood time management skills.

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and/or Accenture management o You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and/or oversee a small work effort and/or team o Please note that this role may require you to work in rotational shifts




Any Graduation