Job Description

Skill required:

Order to Cash - Accounts Receivable Ledger Maintenance

Designation:

Delivery Operations Associate Manager

Qualifications:

BCom/Bachelor's degree with Finance specialization

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Role: The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for o Managing team of 45-50 FTEs.for end to end process for OTC/Sale o The role is also expected to perform the smooth transition for all OTC and Sales operations subprocesses. o He / She must have independently managed the Order to Cash process for international client, worked in BPO organization in a prior assignment(S) at least 9-10 years out of 12-14 years o Having end-to-end OTC process expertise o Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting. o The role is also expected to perform the smooth transition for OTC sub-processes. o He / She must have independently managed the order to cash for international client, worked in BPO organization in a prior assignment(S) at least 7-8 years. Functional Responsibilities: o Complete understanding of various AR reconciliation, Order management, Billing, Disputes and Master data management. o Prepare and post journals with prior approvals from clients/team leads. o Manage OTC teams and processes in accordance with documented procedures and policies o Participate in the weekly, monthly governance call and manage the status call. o Lead the resolution of complex or sensitive issues from client, senior management, or customer queries on a timely basis o Managed disputes related to billing and order management by interacting with customers o Drive quality and process controls in OTC to ensure smooth operations. o Interact with client SMEs, Lead for daily work and process related issues and work on open items resolutions received, raise appropriate queries if required to clients and 3rd parties o Must possess good communication skills both e-mail and oral o Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. o Drive improvements, transformations, work closely with internal and external stakeholders to deliver productivity targets. o Generate lean ideas and improvements in process and delivering the improved process controls, productivity, accuracy.

What are we looking for?

oClient Management Qualifications: o Minimum 12-14 years of OTC experience out of which must have spent last 8-9 years in BPO industry managing international client @ lead roles. o Minimum bachelor's degree in finance accounting with CA/CMA intermediate. o Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts / Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis. oPeople Management Responsibilities: oSupervise and manage an OTC team of ~25-30 across multiple sub-processes oEnsure effective communication and coordination across teams oWork with Team Leads and SMEs to drive transformation and process improvements Promote cross-functional collaboration and seamless hand-offs Support supervisor in managing team goals and objectives Conduct monthly check-ins to set expectations and provide real-time coaching Perform timely performance evaluations to avoid issues Mentor team on soft skills, interpersonal and interaction skills Balance process and people aspects to optimize capacity utilization Address people issues promptly and guide team toward collective goals Foster Client and Accenture culture and values Lead productivity and transformation initiatives oMicrosoft Excel oMicrosoft Excel VBA Programming System & applications o Experience of working in SAP S4 Hana ERP, Blackline would be preferred and added advantage. o Sound knowledge of MS Excel & word. o Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skillss o Ability to interact with customers for daily operational activities with client SME o Excellent in communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails. o Closely work with team lead to drive process/organizational initiative o Must be able to communicate both orally and in writing with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts




BCom,Bachelor's degree with Finance specialization