Job Description

Functional Title Delivery Manager


Location Thane/Kolkata


Grade BPO 4/5/6


Experience 10-15 years in F&A Domain


Preferable Qualification Accounting & Finance - B.Com/ M.Com, ICWA, CA


Job Requirement Customer Management


Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.


Work closely with multiple Client Stakeholders to understand various business requirements


Pro-active approach towards planning and execution to meet customer's expectations


Develop and drive service improvements based on RCA's, trends and customer inputs


Delivery Management


Analyze daily performance indicators, encourage awareness and drive performance improvements


Drive strategies towards consistent performance as per agreed SLAs and continuous improvement


Ensure appropriate Staffing and future pipeline


Establish clear internal and external governance structure


Front end customer and lead periodic review discussions


Provide leadership, guidance and feedback on individual and team performance


Maintain strong relationships with internal / external stakeholders and address business needs effectively


Drive adherence to audits and compliance requirements


Understand project cost and budget gross margin, revenue and cost levers. LeadP&L for the location.


Manage Escalation and resolution handling


Behavioral Competencies Customer focus, Drive for results in a team and ability to take ownership


Strong analytical skills


Flair and ability to evaluate business opportunities and make sound business judgements


Relationship building and networking skills


Strong communication and presentation skills


Ability to complete a assignment/ job within stipulated timeline


Flair for comprehending the finance documents


Strong Team player, ability to manage conflicts


Ability to mentor and guide teams.


Strong execution skills with focus on clear, realistic action steps and timelines

Location

Kolkata

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

383764

Desired Skills

Accounting | Finance and Accounting
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE