Job Description

Purpose of the Role

The Project Delivery Manager is responsible for driving the execution of payment projects. This includes overall ownership of successful project initiation, planning, vendor coordination, execution, monitoring, controlling, and closure.

Key Responsibilities

Project initiation in alignment with business requirements Define the solution for the business requirement Coordinate with external partners Plan project activities Ensure smooth project execution Ensure business satisfaction

Indicative Tasks & Competencies Business Perspective

Facilitate business-specific initiatives to improve customer experience Identify and resolve customer grievances Undertake initiatives to enhance ESFB's technical landscape Execute projects effectively within budget to maximize ROI Manage stakeholder expectations and scope Ensure timely delivery with a quick turnaround

Core Competencies:

Business Perspective Result Orientation Decision Making Stakeholder Management

Process Perspective

Identify and enhance current processes Make processes more business and organization-friendly Enhance project scope, processes, and approval management Coordinate and manage partner and internal teams Plan and manage effective communication Conduct quality checks and controls

Core Competencies:

Execution Excellence Collaboration Team Management Communication Management

Customer Perspective

Ensure deliverables meet customer expectations Enable business teams to expand customer base and revenue Monitor partner performance to avoid customer impact Drive early and enhanced delivery for improved satisfaction

Core Competencies:

Partner Management Scope Management Customer Collaboration

Learning & Growth Perspective

Work closely with business and operations to align with market needs Lead and guide partners and internal teams Identify training needs and ensure delivery of functional and procedural training

Core Competencies:

Partner & Internal Team Management Coaching Collaboration

Desired Experience & Qualifications

Graduate with

5-7 years of project management experience

2-3 years of experience

in IT (Banking/Wealth Management/Insurance/Partner Integration) Strong business knowledge and ability to provide solutions based on requirements Experience in

API Integration

(JSON/SOAP) Familiarity with

KIBANA

, application architecture, and analysis tools Solid track record in

partner-based project delivery

Strong communication, analytical, and interpersonal skills Experience across full

project life cycle

Knowledge of project management tools, methodologies, and best practices
Job Types: Full-time, Permanent

Pay: ₹1,034,365.15 - ?1,872,679.24 per year

Benefits:

Health insurance Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Performance bonus
Application Question(s):

How many years of experience in Delivery Manager TPP? What's your notice period ? How many years of experience in Banking domain?
Work Location: In person