Job Description

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.
Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO(TM)) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.
LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Overview:
As a Delivery Manager, you are responsible for leading customer-facing projects to ensure that the "right" solution is designed, developed, tested, and deployed within customer expectations and that project goals and objectives are well defined and achieved.
In this role you must have a strong technical project management background and also have excellent organization, problem solving and communications skills.
You must have a solid understanding of project management fundamentals and be comfortable communicating with a diverse stakeholder group including senior leaders both verbally and in writing.
The Delivery Manager manages the successful development and implementation of the product from beginning to end.
This person sees strategic ideas from design and testing to implementation and market introduction.
The ideal candidate will be curious, pay strong attention to detail, and have a passion for customer success.
Responsibilities:

• Participate in pre-sales meetings and contract preparations.
• Ensure that best practices and defined project management processes and standards are adhered to for assigned projects with respect to scoping and planning, issue management, risk management, change management, quality management, etc.
• Establish the project plan baseline by collaboratively defining and documenting the project scope including key milestones and dependencies.
• Determine and define clear deliverables as well as roles and responsibilities for all assigned project team members.
• Identify and secure the necessary resources needed to execute the project plan.
• Work with LotusFlare's internal engineering and design teams and externally with customer technical teams to ensure best practices are followed and optimal solutions are selected and developed.
• Drive project execution: track delivery, take ownership of change management, and proactively seek and resolve blockers.
• Assign and oversee the daily tasks of LotusFlare personnel assigned to the project while ensuring all team members are working toward established milestones.
• Conduct regular meetings to determine progress and address any challenges, issues, or questions regarding assigned projects.
• Prepare and provide periodic updates and status reports to internal and client leaders.
• Manage UAT and production releases, as well as project handover to our operational support teams.
• Be a part of a Global Delivery Team, share experiences and develop the PM discipline within LotusFlare with the aim to improve processes, methods and tools with creative ideas.
• Create and maintain project documentation.
• Work with the latest collaboration tools including Jira, Confluence, Trello, Work@FB, etc.
• Run daily rituals like scrum, backlog grooming, planning, and retrospective for a cross-functional team. Monitor the progress of issues and provide solutions for the development team.

Requirements:

• Bachelor's degree in Computer Science, System Information, Engineering, Business Administration, or any other relevant majors.
• 5+ years experience in Project Management in a technical and/or software development environment, preferably into the Telecommunications sector and with exposure to Product Engineering teams as well as BSS/OSS development and integration.
• Professional Project Management Certification from an accredited institution (e.g. PMP, PRINCE2).
• Demonstrated deep understanding of foundational Project Management processes, strategies, tools, and methods.
• A solid foundation in service-oriented and digital technologies to be able to understand service inter-dependencies and technical solutions for multi-tiered systems.
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills.
• Experience in delivering products against a plan in a fast-paced, multi-disciplined, and often ambiguous environment.
• Experience working independently to design, plan, and execute technical projects.
• Able to distill data and articulate the rationale for making difficult trade-offs.
• Experience working with Jira and Confluence tools, preferably with proficiency using Jira Roadmaps for project planning and tracking.
• Additional certification and experience as a Scrum Master using the Agile methodology is an asset.

About:
At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an "experience down" approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator(TM) Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

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