Job Description

1. BFS and/or Insurance domain knowledge preferred
2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial
and delivery)
3. Should have had strong customer interfacing skills with particular emphasis on customer experience
management in transformation
4. Good understanding of business responsibility
5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support
6. Should have an executive presence
7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate
to ensure successful Delivery of contracted services levels
8. Strong Client Relationship management and stakeholder management skills
9. Effective Leader and excellent personal organization and planning skills
10. Should demonstrate the ability to solve problems creatively
11. Should be able to create and manage change
12. Leveraging Business acumen, management experience, change management skills and domain
expertise skills to provide strategic and tactical support to service Delivery operations
13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Manage and led a team of 100+ FTEs as part of customer service operations
Provide strategic direction to the team to provide assured and best in class delivery
Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality
delivery
Responsible to help identify/ recruit resources and resource utilization
Liaise with Business Users for Requirement for various project streams across different lines of business
Managing and driving the overall service of the Program other channels
Key contact for all levels of governance forums
Responsible for complete adherence to Program Level SOW
Business process re-engineering and optimization

Location

Nagpur

Job Function

BUSINESS PROCESS SERVICES

Role

Delivery Manager

Job Id

384189

Desired Skills

Insurance
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE