Job Description

9 - 12 Years
1 Opening
Trivandrum

Role description

We are seeking an experienced

Delivery Manager

to lead end-to-end service delivery for Managed Services engagements. The role requires a strong balance of

technical expertise, delivery governance, and client relationship management

to ensure contractual commitments, SLAs, and service quality are consistently achieved.

Key Responsibilities

Oversee day-to-day delivery operations across assigned service towers, ensuring compliance with SLAs and KPIs. Serve as the primary

escalation point

for service delivery issues, driving timely resolution and continuous improvement. Collaborate with technical leads, solution architects, and support teams to maintain high-quality service delivery. Conduct governance meetings with stakeholders, including

weekly service reviews, monthly performance reviews, and quarterly steering committees

. Monitor and analyze delivery performance metrics; implement corrective measures where necessary. Manage

resource allocation, workload distribution, and capacity planning

to ensure efficiency. Maintain comprehensive documentation of operational procedures, escalations, and governance reports. Drive

service improvement initiatives

in collaboration with both customer and internal teams.

Required Skills & Competencies

Proven

delivery management experience

in IT Managed Services or Infrastructure Outsourcing. Solid technical knowledge in areas such as

data center, network, cloud, and end-user computing

. Strong

client relationship management

and stakeholder communication skills. Expertise in handling escalations with a diplomatic and solution-oriented approach. Strong

analytical and problem-solving abilities

. Proficiency in

ITSM tools

and a good understanding of

ITIL processes

.

Qualifications

Bachelor's degree in

Information Technology, Computer Science

, or a related discipline (or equivalent experience).

ITIL Foundation certification

(preferred).

PMP / PRINCE2 certification

(advantageous).

Experience

12-15 years

of overall experience in IT Service Delivery. Minimum

7 years in a delivery management role

, with proven experience in both

operational management and governance-level service delivery

.

Skills

Delivery Management,It Service Delivery,Information Security,Project Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.