Job Description

15 - 25 Years
1 Opening
Trivandrum

Role description

Job Title: Offshore Account / Delivery Manager

Experience Range

15+ years

in delivery and account management roles

Mandatory

: Experience managing

25 Mn+ portfolio

Preferred

: Experience managing

50-75 Mn portfolios

Education

Bachelor's degree in

engineering / computer science / related field

MBA or leadership certifications are a plus

Hiring Location

Trivandrum

Work Mode

: Hybrid

Must-Have Skills

Proven experience managing

large offshore delivery portfolios (25 Mn+; ideally 75 Mn)

Experience leading

400+ resources

across multiple workstreams Strong

end-to-end delivery ownership

for large enterprise accounts Expertise in

operations management

, delivery governance, and execution Direct experience handling

billing, invoicing, and bill-rate escalations

Strong stakeholder management with

onsite leaders and client executives

Workforce planning:

hiring, onboarding, allocation, utilization

Experience driving

engineering excellence and delivery maturity

Strong leadership, escalation handling, and decision-making skills Excellent

communication and client-facing capabilities

Good-to-Have Skills

Experience working with

Telecom clients

Exposure to

automation initiatives

and process optimization Experience driving

delivery efficiency and cost optimization

Knowledge of

compliance, security, and audit frameworks

Ability to identify

account growth opportunities

Experience managing

multi-vendor / multi-tower delivery models

Key Responsibilities

Manage operations for a

400+ member offshore portfolio

Own

end-to-end offshore delivery

for a

75 Mn account

, ensuring smooth execution across all workstreams Partner closely with

onsite leadership and telco stakeholders

Handle escalations related to

billing, invoicing, and bill-rates

Track delivery execution and drive

engineering excellence

across the portfolio Lead

workforce planning

, including hiring, onboarding, allocation, and utilization Mentor and guide

managers, team leads, and delivery teams

Drive

process improvements, automation, and delivery efficiency

Ensure adherence to

security, compliance, and audit requirements

Support

account growth

by identifying new opportunities and strengthening customer trust

Skills

delivery management,portfolio management,operations excellence,client management,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.