Job Description

15 - 25 Years
1 Opening
Bangalore

Role description

Position Title: Program

Manager - L&D & Onboarding (India GCC)

Role Summary:

The Program Manager - L&D

& Onboarding will be responsible for program managing, implementing, and

enhancing comprehensive learning and onboarding program execution for ACIndia

GCC. This role ensures new employees are effectively integrated into the

organization and equipped with the skills and knowledge to succeed, while

aligning with global standards and local requirements. Strong project

management, stakeholder engagement, strong communication skills and

adaptability is essential.

Key Responsibilities:

Lead end-to-end program

management for onboarding across multiple business units (engineering,

product, platform, non-tech, and shared services.



Design and enhance frameworks,

templates, and artifacts for onboarding, knowledge transition, and learning,

surveys



Manage requirement gathering,

content creation, visualization, and delivery; maintain knowledge

repositories (e.g., Confluence & others as required); manage new hire

orientation & other onboarding engagement forums , manage HM

engagement forums as needed



Document current processes and

develop/enhance existing transition playbooks for consistency, scalability,

and best practices.



Act as program liaison across

HR, Talent Acquisition, and tech-product teams to ensure a seamless

onboarding experience.



Drive cross-functional

execution, governance, documentation, and reporting/dashboards, communication

across India and global teams, ensuring clarity on timelines, workflows,

dependencies, and outcomes



Validate readiness through

simulations, checklists, and SLA tracking; enable operational maturity and

autonomy.



Define and track KPIs using

data, retrospectives- surveys, and qualitative insights to refine onboarding

quality and efficiency.



Oversee small group PMs on

onboarding track to ensure consistent delivery and scalability.



Champion change management and

positive onboarding experiences.



Coordinate closely with HQ

L&D team, GCC HRBP to ensure compliance with global standards and local

regulations.

Required Qualifications:

8-10 years of experience in

project/program management, PMO, or onboarding/L&D roles supporting tech

or digital teams.



Experience in GCC/GBS or

tech-forward organizations, working with engineering and product teams.



Strong familiarity with Agile,

developer environments, and collaboration tools (Jira, Confluence, Slack,

M365 etc.)



Expertise in documentation

management, process mapping, and operational artifact maintenance.



Hands-on skills in building

presentations, dashboards, and reports; ability to interpret data for program

improvement.



Experience designing or

delivering blended onboarding and learning programs is a plus.



Bachelor s degree required;

technical + HR/OD/ background preferred (e.g., Engineering/B.Tech + MBA).



Excellent communication and

stakeholder management skills.



Team player & effective

stakeholder engagement



Flexible to support

US/India/Manila overlap working hours



Strategic thinking and program

design expertise.



Ability to manage multiple

priorities in a fast-paced environment.



Data-driven approach to program

evaluation and improvement.

Skills

program management,data analysis,learning and development,stakeholder engagement,onboarding,agile

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.