Job Description

Role - Delivery Manager (HR Operations, Payroll & Workforce Administration)

Location - Chennai

Exp Range - 10 to 15 yrs

Role Overview

Responsible for leading large-scale service delivery for payroll, workforce administration, HR operations, vendor governance, client management, and strategic initiatives within a shared services/BPO environment.

Key Responsibilities

Lead end-to-end delivery for payroll, HR operations, and workforce administration.

Manage large teams, including team leads, SMEs, and specialists.

Drive operational governance, SLAs, KPIs, and continuous improvement.

Oversee vendor and client management with strong escalation handling.

Partner with leadership for strategic planning and execution.

Ensure compliance, audit readiness, and process control.

Lead transformation and transition projects using standardized methodologies.

Use data analysis, reporting, and dashboards for decision-making.

Implement process improvement using Lean/Six Sigma principles.

Manage workforce planning, resource allocation, and performance management.

Required Skills

Expertise in payroll, HR operations, workforce management.

Strong client and vendor management skills.

Experience with SLAs, governance models, and service delivery frameworks.

Advanced reporting, MIS, and data analysis skills.

Strategic thinking and large organizational experience.

Knowledge of transformation and transition methodologies.

People management for large teams.

Lean/Six Sigma knowledge (Green Belt preferred).

Experience in shared services/BPO environment.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Delivery Manager

Job Id

393444

Desired Skills

Operations Manager
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE