Job Description

Delivery MANAGER



EXP: 10-16 YEARS



BAND: 5


100% WFO and 24x7 shifts including night shifts applicable by default.



Excellent verbal and written English skills.



Prior experience of working in an ops leader role of a business to business collections / order to cash process.



Excellent analytical (excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role.



Prior experience of managing serveral client owners and deliver operatonal delight. Managing the client Relationship end to end.



Team Handling, Training and Motivation



Employee assessment and channelizing the workflow



Escalation and resolution handling



Monitor performance & drive internal reviews with team

Location

NCR

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

390101

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE