At Troopr Labs, we're building Enjo, the world's best AI support agent, with a vision to become the de facto AI-first helpdesk for enterprises globally.Enjo is a generative AI platform that automates employee and customer support for large enterprises through trainable AI Agents.
We're a lean, high-performing team of ~30 people serving global brands including Snap, DeliveryHero, Netflix, Snowflake, and Spotify. This is a rare opportunity to join a small but impactful team shaping the future of enterprise AI.
Role Description
We are looking for an AI Solution Delivery Manager to own the end-to-end delivery of AI solutions for US enterprise customers - from discovery to go-live and expansion. This is a hybrid Business Analyst + Delivery Manager role, working directly with senior customer stakeholders (Director/VP level) and collaborating with Troopr's Product, AI Engineering, and CSM teams.
A Glimpse into Your Day-to-Day
Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs.
Run agile delivery, oversee QA/UAT, cutover, change management.
Drive communications: stakeholder updates, exec readouts, adoption/ROI
Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene.
Support growth: proposals, ROMs, change orders, and expansion roadmaps.
Ensure security, data governance, compliance, and SLA adherence.
Who We're Looking For
2+ years delivering AI/automation within a 5+ year delivery/BA track.
Proven US customer management; confident with Director/VP stakeholders.
Strong requirements writing and concise executive communication.
Solid agile PM, risk management, and value realization skills.
Comfortable translating requirements to user stories and API/integration work items.
Why Troopr Labs?
Work with trusted, top-brand large enterprises on high-impact AI programs.
Build real agentic AI solutions used at scale; high ownership and visibility.
Remote-first India team with meaningful ET/PT overlap and clear growth path
High ownership & visibility: Operate in a small team where your contributions matter.
Clear growth path: Expand your role and influence as Troopr scales rapidly.
If you're passionate about AI and thrive at the intersection of delivery, customer success, and product innovation - let's talk. Apply now.
Job Type: Full-time
Pay: ₹1,500,000.00 - ₹2,000,000.00 per year
Benefits:
Work from home
Application Question(s):
Have you authored documents like BRD, FRD, SRS, or PDD?
Are you familiar with QA/UAT, cutover, and change management processes? Explain briefly.
Have you worked on forecasting, invoicing, and margin hygiene in delivery projects? Explain briefly.
What is your current CTC?
What is your notice period?
Experience:
Delivery Management: 5 years (Required)
Business analysis: 5 years (Required)
Delivering AI/Automation: 5 years (Required)
Expected Start Date: 22/09/2025
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