Job Description

Job Title: Delivery Leader - Healthcare
City: Mumbai, Chennai
State/Province: Maharashtra, Tamil Nadu
Posting Start Date: 1/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.


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Delivery Leader - Healthcare

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We are seeking a seasoned Delivery Leader with over 20 years of experience in the Business Process Outsourcing (BPO) industry, specifically within the Healthcare Payer sector. The ideal candidate will have a proven track record of collaborating successfully with global, multi-location teams, demonstrating significant leadership capabilities to foster strong partnerships and drive client success.


This role requires a forward-thinking professional who is well-versed in emerging trends and technologies shaping the BPO landscape, including AI and data analytics. The Delivery Leader will be instrumental in managing and expanding existing healthcare accounts, ensuring top-tier service delivery and strategic growth.

Key Responsibilities

Collaborate cross-functionally with client and internal teams to build and sustain robust relationships that promote client satisfaction and business growth. Oversee delivery operations to guarantee alignment with client expectations, proactively identifying and resolving any challenges or obstacles. Drive the creation and implementation of process controls and performance metrics to ensure consistent achievement of desired client outcomes. Partner with account management to identify new growth opportunities within existing accounts and support their successful capture. Lead delivery teams by clearly communicating client requirements, fostering a culture of excellence, and delivering insightful reporting that supports value-driven decisions.

Additional Role Insights

This position offers the opportunity to lead within a dynamic, evolving healthcare services environment, influencing operational strategies and client engagement models. The role demands strong interpersonal and analytical skills, with the ability to present complex data effectively to senior leadership and stakeholders. You will be a key player in driving innovation in service delivery, leveraging advanced technologies and multi-geographic coordination to optimize results.

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Experience & Qualifications

Extensive expertise with over 20 years in BPO services, emphasizing the US Healthcare Payer domain with a strong record of meeting and exceeding performance targets. Comprehensive knowledge of contact center operations across voice, chat, and email channels within healthcare, managing programs distributed across multiple locations and regions. Familiarity with leading contact center platforms such as Genesys and Avaya, including telephony, staffing, and scheduling frameworks. Strong understanding of diverse health plan types and outsourced solution models in the healthcare industry. Proficient in integrating new technological advancements like artificial intelligence and data analytics to enhance operational efficiency and client service. Exceptional communication and influencing skills, capable of engaging C-level executives with clear data-driven presentations and strategic insights. Demonstrated leadership ability to inspire teams across departments, fostering a collaborative, results-focused environment.

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Core Competencies

The ideal candidate embodies Wipro's core values and behaviors, including:

Innovate and Lead Change:

Champion transformative initiatives that drive improvement and adapt to evolving industry landscapes.

Passion for Results:

Commitment to delivering tangible, measurable outcomes that advance client and organizational objectives.

One Team Spirit:

Foster unity and collaboration across diverse teams to achieve shared success.

Client Obsession:

Prioritize client needs and satisfaction through attentive service and proactive problem-solving.

Grow Our People:

Support talent development and mentorship to build a resilient, capable workforce.

Respect and Communication:

Maintain open, respectful dialogue, demonstrating accountability and trustworthiness.

Responsiveness and Stewardship:

Quickly address challenges while responsibly managing resources and relationships.

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About Wipro Technologies

Wipro Technologies is at the forefront of digital transformation, partnering with organizations worldwide to navigate changing markets with bold ambitions and innovative strategies. We foster a culture of continuous reinvention, empowering every team member to grow personally and professionally while making a meaningful impact in their roles.


Our commitment to diversity and inclusion is foundational to our success. We actively encourage applications from individuals of all backgrounds, abilities, and experiences, embracing the unique perspectives that fuel innovation and excellence.


As a Delivery Leader in our Healthcare BPS division, you will be part of a forward-thinking team dedicated to delivering high-quality, transformative services that make a real difference in the healthcare ecosystem.

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Join Us and Reinvent Your Career

At Wipro, we believe in empowering our people to design their own paths of reinvention -- from skills development to career growth and beyond. We provide an environment where creativity thrives, enabling you to unlock your potential through diverse challenges and supportive leadership.


Be a part of a globally recognized company that values your unique contributions and supports your ambitions. Together, we'll reshape the future of healthcare services through innovation, collaboration, and dedication.


We welcome applications from people with disabilities and encourage everyone who shares our passion for transformative healthcare delivery to apply.


Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.


Applications from people with disabilities are explicitly welcome.