Job Description

Skill required:

Banking Services - Core Banking

Designation:

Delivery Lead Manager

Qualifications:

MCom/Master of Business Administration

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

? Oversee and manage the day-to-day payment (direct debit indemnities, international payments, cheque operations) and card operations (fulfilment, servicing and chargeback) ensuring efficient and customer-centric services. ? Sound understanding on international payments and clearing process (including reconciliations) ? Expertise in payment and card systems and mechanisms. Good understanding of payment and card operations including cheque processing, cross border payments, payment exceptions, card fulfilment, chargeback and servicing ? Review electronic payments, payment investigations and reconciliations ? Drive the development and implementation of new payment and card products, services, and digital solutions to meet customer needs and market demands ? Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue target Banking services refer to the various financial services provided by banks to their customers. It includes account opening, kyc, managing accounts, processing transactions, offering loans and credit cards and mortgages, providing investment products, insurance servies and facilitating payments. Banks aim to help individuals and businesses manage their finances efficiently and securely. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.

What are we looking for?

? Oversee and manage the day-to-day payment (direct debit indemnities, international payments, cheque operations) and card operations (fulfilment, servicing and chargeback) ensuring efficient and customer-centric services. ? Sound understanding on international payments and clearing process (including reconciliations) ? Expertise in payment and card systems and mechanisms. Good understanding of payment and card operations including cheque processing, cross border payments, payment exceptions, card fulfilment, chargeback and servicing ? Review electronic payments, payment investigations and reconciliations ? Drive the development and implementation of new payment and card products, services, and digital solutions to meet customer needs and market demands ? Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue targets. ? Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives ? Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment ? Oversee and manage the day-to-day payment (direct debit indemnities, international payments, cheque operations) and card operations (fulfilment, servicing and chargeback) ensuring efficient and customer-centric services. ? Sound understanding on international payments and clearing process (including reconciliations) ? Expertise in payment and card systems and mechanisms. Good understanding of payment and card operations including cheque processing, cross border payments, payment exceptions, card fulfilment, chargeback and servicing ? Review electronic payments, payment investigations and reconciliations ? Drive the development and implementation of new payment and card products, services, and digital solutions to meet customer needs and market demands ? Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue targets. ? Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives ? Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment

Roles and Responsibilities:

oIn this role you are required to identify and assess complex problems for area of responsibility o The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors o Requires adherence to strategic direction set by senior management when establishing near-term goals o Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach o Some latitude in decision-making in involved o you will act independently to determine methods and procedures on new assignments o Decisions individual at this role makes have a major day to day impact on area of responsibility o The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts




MCom,Master of Business Administration