Job Description

Key Responsibilities:

Changes, enhancements and projects

Engage with business and IT stakeholders to gather, analyze, and document business requirements for Order to cash process. Prepare functional specifications for custom developments (RICEFW) and coordinate with ABAP/technical teams. Configure and support SAP SD processes including order-to-cash, pricing, billing, shipping, and logistics execution. Collaborate with cross-functional teams on system integration, data migration, and interface design development, Prepare test scenarios, scripts, and support SIT/UAT cycles. Drive system testing (SIT, UAT), defect management, and support data migration & cutover activities. Provide go-live support and hypercare, ensuring smooth transition to business operations. continuous service improvement for SD modules and integrations. Lead lifecycle management for SD solutions--upgrades, patches, archiving strategies, and audit readiness.

Business Relationship Management

Act as strategic IT partner to Global Sales, Customer Service, Logistics, and Commercial Operations to understand business needs and drive IT enablement. Collaborate closely with Salesforce, ServiceMax, and MDM teams to ensure integrated quote-to-cash and order-to-cash processes. Facilitate workshops and business reviews to gather new requirements, support capability mapping, and prioritize change initiatives. Enable dynamic sales execution through system-supported pricing, discounting, shipping, and invoice processing functionalities.

Innovation, Automation & Transformation

Identify opportunities for automation in areas like order processing, delivery scheduling, returns, pricing adjustments, and credit management. Standardize and harmonize global SD processes across business units and geographies using SAP ECC capabilities and adjacent systems. Enable integration with Salesforce, ServiceMax, and logistics platforms through middleware (Boomi) to ensure seamless data flow. Champion reporting and analytics capabilities to improve order visibility, fulfillment cycle times, and sales performance tracking.

Vendor & Partner Management

Manage vendor relationships for SAP SD-related support, enhancements, and delivery across AMS and project partners. Govern external teams through structured SLAs, project governance, regular reviews, and issue escalation protocols. Ensure vendors comply with IT standards, security, and global sales operational practices. Keep pace with industry trends, SAP roadmap (including S/4HANA SD developments), and best practices to future-proof the SD landscape. Basic Qualifications

Required Qualifications & Experience

Bachelor's or Master's degree in Computer Science, Business, Information Systems, or related field. 8+ years of SAP SD experience, with deep expertise in SAP SD module & related SD processes. At least one end-to-end SAP SD implementation experience is a must, with proven track record of working on projects, implementations, or enhancements in SD areas. Proven experience managing global order-to-cash processes and integrating SAP SD with systems like Salesforce, Servicemax, and MDM. Deep understanding of sales functions including customer order management, pricing, Credit management, Batch management, logistics execution, shipping, returns, credit/debit note processing. Strong knowledge of logistics execution, including inbound/outbound delivery, transportation, handling unit management and parcel tracking. Experience with integration platforms (e.g., Boomi) for real-time and batch integrations across systems. Exposure to SAP S/4HANA Sales (SD) innovations such as business partner setup, condition contract management, and Fiori applications is preferred. Strong analytical and problem-solving skills, with the ability to work independently and engage directly with global business stakeholders.

Preferred Characteristics

Sense of urgency, proactive and have good functional and technical understanding Exceptional

stakeholder management skills

, with experience engaging

Sales, Customer Service, Supply Chain and Operations Leadership

Lead vendor team in achieving

high-performance across responsibility area

Foster a culture of

accountability, collaboration, innovation, and customer focus

. * Eger to learn and take up new challenges