Job Description

User Management:
o Setting up new user accounts, managing profiles, roles, and permissions to ensure
appropriate data access and security.
System Configuration:
o Customizing objects, fields, page layouts, and workflows to meet specific business
processes.
Automation:
o Building and implementing automation tools to streamline processes, improve efficiency,
and reduce errors.
Data Management:
o Importing, exporting, cleaning, and maintaining data integrity within the Salesforce platform. Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. User Support and Training: o Providing ongoing support to users, troubleshooting issues, and developing training materials to ensure proper platform utilization. Security and Compliance: o Implementing and maintaining security measures to protect data and ensure adherence to organizational policies. Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases. Documentation and training: o Create technical documentation and provide training to end-users and administrators. Backlog management: o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team. Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release. Continuous improvement: Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization.

Skills Required