Job Description

###

Delivery Head / Director - Lifesciences Account (CIS Service Line)

Location:

Hyderabad

Experience:

20+ years

Employment Type:

Full-time

####

Role Overview

We are seeking an experienced

Delivery Head / Director

to lead a large-scale Lifesciences engagement under the

Cloud & Infrastructure Services (CIS) Service Line

, reporting directly to the CIS SBU Head. This leadership role involves managing a global delivery team of

1200+ professionals

across offshore and onsite locations, ensuring

delivery excellence

,

client satisfaction

, and

strategic growth

. The ideal candidate will have deep domain expertise in

Lifesciences, Pharma, and Healthcare

, and a proven ability to drive transformation programmes and strategic initiatives in collaboration with Cognizant and client leadership.

####

Key Responsibilities

Stakeholder Management

Build and maintain strong relationships with client leadership (CIOs, VPs, Executive Directors). Act as the primary point of contact for delivery discussions and escalations. Conduct governance meetings (QBRs, MBRs) with client stakeholders. Collaborate with Client Partners to ensure strategic alignment and joint success.

Delivery Management

Own end-to-end delivery accountability for cost, schedule, quality, and contractual milestones. Drive delivery transformation through technology innovation and process optimisation. Ensure operational hygiene and governance across all programmes. Monitor delivery commitments and performance metrics.

People Leadership

Manage a global team of

1200+ associates

across multiple service lines. Oversee resource forecasting, allocation, and fulfilment. Lead talent development initiatives and maintain high team engagement. Optimise resource pyramid and approve onboarding/offboarding.

Financial Management

Achieve P&L targets for the Lifesciences account. Ensure account margin (GM & OM) through optimal utilisation and right-shoring. Collaborate with CRMs and Sales teams for renewals and new business opportunities. Maintain accurate financial forecasts and prevent revenue leakage.

Risk & Compliance

Identify engagement risks and present mitigation plans during governance reviews. Ensure compliance with client and internal policies, including data security.

Operational Excellence

Maintain delivery metrics and governance standards. Drive continuous improvement and best practices across engagements.
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Required Skills & Experience

20+ years of IT experience with direct P&L accountability for large healthcare engagements. Deep domain expertise in Lifesciences, Pharma, and Healthcare. Proven experience managing large multi-service line engagements in Agile and traditional models. Strong executive communication and stakeholder management skills. * Demonstrated ability to lead strategic initiatives and drive delivery transformation.