Job Description

The Delivery Head will be responsible for overseeing end-to-end project and program delivery across multiple accounts. This role requires strong leadership, strategic thinking, and client engagement skills to ensure successful delivery outcomes, high-quality standards, and customer satisfaction. The Delivery Head will work closely with technology leaders, project managers, and clients to ensure projects are aligned with business objectives and delivered within scope, budget, and timelines.



Lead and manage the overall delivery function, ensuring adherence to quality, timelines, and budget.


Drive operational excellence, governance, and best practices across all delivery teams.


Act as a primary escalation point for clients and internal stakeholders on delivery-related matters.


Collaborate with account managers, architects, and technology teams to ensure smooth execution of client engagements.


Oversee resource planning, team allocation, and workload management for multiple projects.


Define and implement delivery methodologies, tools, and frameworks aligned with organizational standards.


Foster strong client relationships by understanding business needs and ensuring value-driven delivery.


Track delivery metrics, performance, and KPIs to ensure continuous improvement.


Mentor, guide, and develop delivery managers, project managers, and teams to build strong leadership capability.


Support pre-sales activities, proposal preparation, and solutioning in collaboration with business and technical teams.



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10+ years of Experience