Job Description

Sevora is India's first experiential fashion e-commerce platform, redefining how customers discover, shop, and experience fashion. We combine technology, personalization, and premium doorstep service -- offering curated designer pieces, try-at-home experiences, and tailor-made fashion solutions.

We are looking for a Delivery Executive who will serve as the face of Sevora during each customer interaction, ensuring every delivery reflects our brand's high standards of service, presentation, and reliability.

Key Responsibilities

Deliver customer orders (apparel, accessories, tailor-made pieces) safely and on time. Represent Sevora's premium brand experience with professionalism and courtesy at every doorstep interaction. Coordinate with stylists, warehouse, and operations teams for order dispatch, pickup, and exchanges. Handle luxury fashion products carefully to maintain quality and presentation. Collect payments or customer acknowledgments when applicable. Update delivery status using Sevora's delivery app/system in real-time. Manage return orders, try-at-home pickups, and size exchanges efficiently. Report customer feedback, delivery issues, or special requests to the Operations Manager. Maintain grooming, hygiene, and brand uniform standards.

Requirements

Education: Graduate (preferred) or 12th pass with relevant experience. Experience: 1-3 years in delivery operations (fashion, retail, or premium e-commerce preferred). Languages: Must be fluent in Bengali, Hindi, and English. License: Valid two-wheeler driving license; own vehicle preferred. Skills: Good communication and customer service etiquette. Familiarity with local routes and navigation apps. Presentable, responsible, and punctual. Ability to handle high-value fashion items with care.

Compensation & Benefits

Salary Range: ₹20,000 - ?25,000 per month (based on experience and performance). Attractive incentives and performance bonuses for exceptional service and timely deliveries. Fuel and mobile allowance provided. Brand-provided uniform and professional training. Growth opportunities within the Operations & Customer Experience department.
Reporting To: Supply Chain Head

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person