Job Description

About the Organization:
InfoSync Services is a trusted partner for multi-unit franchisees and franchisors, particularly in the restaurant sector. Its services--spanning outsourced accounting, payroll, and financial reporting--have consistently enabled businesses to reduce operational costs and streamline core processes. As part of CogentHub, InfoSync gains access to expanded capabilities designed to address evolving client needs on a global scale and commitment to innovation and technology solutions.
About the Role:

• Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
• Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
• Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
• Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
• Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
• Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.

Responsibilities:

• Quick learner
• Client support
• Mailbox Management
• Resolve issues, and follow up on open items.

Knowledge and Experience:

• Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
• Education Qualification - Bachelor's degree or equivalent experience.
• 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms

Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India
Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.