Job Description

Role description

Key Responsibilities:

Lead the overall delivery and program governance for a portfolio of digital and technology transformation

initiatives within the Resorts & Vacation vertical.

Serve as the strategic partner to client executives -- ensuring alignment of Myridius' solutions with business

outcomes, guest experience, and digital innovation goals.

Oversee multiple cross-functional teams across Engineering, Cloud, Data, AI/ML, Experience Design, and

Enterprise Platforms (Salesforce, SAP, etc.).

Drive operational excellence -- SLAs, project governance, risk management, and continuous improvement. Manage P&L ownership for the account, ensuring growth, profitability, and account expansion. Collaborate with the Business Head and Sales Leadership to shape the account strategy, identify growth

opportunities, and influence CXO-level decisions.

Champion talent management, mentoring delivery leaders and building a strong bench aligned to client

roadmap.

Drive innovation and automation initiatives, integrating digital tools to enhance delivery agility and quality. Ensure high client satisfaction (CSAT/NPS) through proactive engagement, transparency, and accountability.

Ideal Candidate Profile:

15-20 years of experience in technology services delivery, with at least 5 years in account leadership or

delivery management roles.

Proven success in managing large-scale hospitality, travel, or consumer experience transformation

programs.

Strong understanding of hospitality technology stacks, including property management systems,

reservations, guest engagement platforms, and digital experience layers.

Expertise in Agile, DevOps, Cloud, and Data-driven delivery frameworks. Excellent CXO-level stakeholder management and communication skills. Prior experience managing P&L ($10M+) and large, globally distributed delivery teams. Entrepreneurial mindset with the ability to drive growth in an account-led environment.

Based in Orlando

Skills

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision--propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at www.myridius.com and start leading the change.