Job Description

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Delivery Manager The Delivery Manager ensures successful delivery of projects and services while driving customer satisfaction and account growth.

This role combines operational excellence with strategic engagement to strengthen client relationships and expand business opportunities.

Key Responsibilities:

Project Delivery:

Manage end-to-end delivery, ensuring scope, timelines, and quality standards are met.

Stakeholder Management:

Serve as the primary client contact, addressing queries and fostering trust.

Resource Financial Management:

Optimize resource allocation, monitor utilization, and ensure profitability.

Risk Issue Management:

Identify risks early and implement mitigation strategies.

Quality Assurance:

Maintain compliance with organizational standards and governance.

Pre-Sales Support:

Collaborate with sales teams on proposals, estimations, and solution presentations.

Account Growth:

Identify opportunities for upselling and cross-selling; develop strategies to expand account footprint.

Reporting Metrics:

Provide regular delivery status, dashboards, and performance insights.

Continuous Improvement:

Drive process enhancements and adopt automation for efficiency.

Skills Required:

Strong leadership, communication, negotiation, and business acumen; experience in Agile/Waterfall; proficiency in project management tools.