Job Description

:

Delivery & Demand Manager

Bangalore, India

What you'll be DOING

What will your essential responsibilities include



The mission of the

Power Platform (PWP) Center of Excellence at AXA XL

is to leverage the tools to improve business activities by reducing costs through automation and digitization of existing operations, growing revenue through improving existing operation processes, reducing risk by eliminating shadow IT and the use of unapproved applications, and transforming the business through innovation, strategic alignment and contributions.

The overarching vision is a coordinating function that ensures change (application development) initiatives are delivered consistently and efficiently, through standard processes and competent staff. Driving innovation and improvement, breaking down siloes to share knowledge and successes.

Miro

is an online collaborative whiteboard platform designed for teams to brainstorm, plan, and organize ideas visually. It supports real-time collaboration, offers a wide range of templates and pre-built elements, and integrates with tools like Jira. The Enterprise Plan includes advanced security, compliance, and dedicated customer support.

The

Power Platform (PWP) Demand Manager

is a significant role within PWP COE team working closely with citizen developers, architects, testers and stakeholders to deliver high quality application changes to meet the needs of our insurance business stakeholders.

This position is expected to provide excellent service to internal customers stakeholders and have experience sustaining the entire Power Platforms service while collaborating with other technical teams to deliver successful projects within the platform. Strong understanding in security related to Microsoft collaboration platforms is highly desirable.

Miro, as a SaaS product, is jointly supported by the Power Platform @ AXA XL as the Miro Product Team @ AXA XL. The Power Automate cloud flows are utilized in support of the ticket processing handled by the Miro Service Desk team.

You will report to the PWPMiro Application Manager, in conjunction with other members of the PWPMiro teams.

The role will involve active participation as a member of the PWP COE Miro Product teams in delivering PWPMiro change service with key responsibilities:

Assist in coordinating demand intake for the Power Platform Center of Excellence team and Miro product team. Serves as a key link between the Power Platform CoE Team and the broader organizational standards, structures, and processes. Identify and assess maintenance action items and evaluate the impact of environmental changes. Mitigate risks to ensure adherence to service level agreements and timely achievement of project milestones. Act as a point of escalation for risks and issues, assisting the team in resolving operational and technical obstacles. Assist with the implementation plans for features released within the PWPMiro suite. Facilitate the development and maintenance of PWPMiro champion networks. Act as an SME for PWPMiro, coordinating with design and architecture teams to ensure high service quality. Create documentation, reports, articles, and presentations for training and knowledge sharing. Manage service levels to meet all commitments and address variances to minimize impact on cost, schedule, and quality. Adhere to internal procedures and audit requirements, such as data requests and related activities. Establish and sustain relationships with internal stakeholders to foster enduring and successful partnerships. Review, mentor, and coach, while promoting standards, best practices, and lessons learned. Stay updated with emerging technologies. Collaborate with end users, product analysts, and developers to comprehend features and technical implementations. Complete Software Development Lifecycle deliverables promptly and accurately, ensuring they are auditable, testable, and maintainable. Estimate work requests with varying degrees of confidence. Meet with internal customers, technical teams and stakeholders to discuss requirements and prepare documentation or presentations.

What you will BRING

We're looking for someone who has these abilities and skills:

EssentialAgile software development lifecycle experience Experience with Jira features and functionalities + Jira administration
+ Feature Epic Story Task items maintenance
+ Dashboard and Reporting maintenance
Experience with Silva features and functionalities + CHG RITM items maintenance
+ Extract and Reporting maintenance
Stakeholder management. Power BI dashboard and report building A highly motivated candidate possessing enthusiasm, excellent communication skills, the ability to rapidly acquire new knowledge, and a commitment to delivering value. Ability to manage their individual workload and collaborate well with other members of the COEProduct teams. Bachelor's (or equivalent industrial experiences) degree in science or engineering with software experience or education Experience with agile software development practices, specifically the Scrum Agile paradigm
Desirable Power PlatformMinimum 4 years' experience using and developing with these generally available Power Platform products: + Power Apps
+ Power Automate
+ Power BI
Experience with test/behaviour-driven development Experience with good test design and application development Experience working with third party vendors. Experience with .NET Development/DevOps/Full Stack Experience with Python Knowledge of scripting languages such as: PowerShell, Azure CLI, Bash. Exposure to these and other preview Power Platform products: + Power Virtual AgentsCoPilot Studio
+ Power Pages
+ Dataverse
Experience with Microsoft Office 365 workload implementation and administration - Teams, SharePoint Online, etc Understanding of security concepts such as identity management, https certification, identity federation Experience with Power Platform tenant administration Experience with Azure Platform. Familiarity with governance practices and strategies
Desirable Miro SCIM implementation experience*
Miro Addin enablement experience Miro Guard implementation experience

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How
By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.

Learn more at axaxl.com.

What we OFFER

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.

Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. Water: We're developing water resilience where it is -- and will be -- needed most. Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. Hearts in Action:We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.

For more information, please see theCorporate Responsibility sectionon our website.

Diversity & Inclusion

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, race/ethnicity, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter


Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.