Job Description

We are looking to hire a reliable delivery boy to deliver packages to customers. The delivery boy\'s responsibilities include verifying the identities of recipients before handing over packages, updating the status of the delivery on the company\xe2\x80\x99s website upon completion of each delivery, and accepting payment for delivered packages where required. You should also be able to ensure that the company vehicle is regularly refueled and well-maintained. To be successful as a delivery boy, you should adhere to road safety regulations at all times. Ultimately, a top-notch delivery boy should be able to evaluate traffic patterns and find alternate routes in order to ensure the timely completion of deliveries. Delivery Boy Responsibilities:

• Distributing various packages to specified locations within a given time frame.
• Planning daily travel routes based on locations and time frames.
• Carefully loading and unloading all packages.
• Accepting and recording payment for delivered packages.
• Answering customers\xe2\x80\x99 questions and responding to complaints in a professional manner.
• Investigating any discrepancies with the delivered packages.
• Obtaining customers\' signatures on delivery papers upon completion of each delivery.
• Cleaning, washing, refueling, and maintaining the company vehicle.
• Promptly reporting any road accidents and traffic violations to the company.

Delivery Boy Requirements:

• High school diploma or GED.
• Valid driver\'s license.
• Clean driving record.
• Proven delivery experience is preferred.
• Sound knowledge of road safety regulations.
• Working knowledge of local roads and routes.
• Excellent time management skills.
• Effective communication skills.
• Exceptional customer service skills.
• Punctual and reliable.the company.

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Handling escalated customer service requests and making sure the customer experience expectations are met in the given budget. Proper handling of customer complaints by investigating the issue, addressing the concerned team and providing appropriate solution to the customer for the same.
• Keeping customers updated on the latest products in order to increase sales.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.
• Create effective customer service procedures, policies, and standards. Provide oversight and direction to the employees for the same.
• Respond to customer service issues in a timely manner.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Build sustainable relationships and trust with customers through open and interactive communication
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.

Requirements

• Proven 5-6 years experience as Customer Support Executive or similar role
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and interpersonal skills
• Ability to handle escalations
• Knowledge of mediation and conflict resolution techniques is preferable.
• Ability to share your skills to other employees through training and mentoring

Job Type: Part-time Salary: 96,000.00 - 96,500.00 per month Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Marathi (Preferred)

Work Location: One location Speak with the employer
+91-XXXXXXXXXX